At Stormport Professional Services Limited, we are committed to protecting and respecting your privacy.
Our privacy policy sets out how we process any personal data about you that you provide to us or that we receive from other sources. By the term processing, we mean its collection, use, storage, sharing, deletion and disposal.
If we ask you to provide information from which you can be identified, including using our website, it will only be used in accordance with this privacy policy.
Please read this policy carefully to understand our processes regarding your personal data and how we will treat it. If any detail is un-clear, please contact us for clarification.
What establishes our data protection obligations to you?
Stormport Professional Services Limited is required to process your personal data in accordance with the law.
The Data Protection Act 1998 (DPA) implements the EU Data Protection Directive 1995 (EU Directive 95/46/EC).
On 25 May 2018, the General Data Protection Regulation 2016 (EU Regulation 2016/679) came into force; it replaced the DPA.
This privacy policy complies with the DPA and has been updated to comply with the General Data Protection Regulation 2016 (the “GDPR”).
Data control and protection
Stormport Professional Services Limited is registered as a data controller with the Information Commissioner’s Office:
| Company Registration Number (ICO) |
| ZA287324 |
What are your rights?
The GDPR provides you with several rights in relation to your personal data. These include rights to the rectification or erasure of your personal data, and to restrict or object to its processing.
Rectification If you find that any of the personal data that we hold about you is inaccurate, incomplete or contains errors, please notify us in writing and we shall undertake to make the appropriate corrections at the earliest opportunity.
Erasure Should you wish to have some, or all your personal data erased, we will endeavour to do so although there may be instances where legitimate interests or the performance of our statutory obligations prevent us from doing so. The erasure of your personal data could result in an inability to provide you with some or all our services.
Restriction or Objection If you wish to object to or restrict how your personal data is processed by us, you can do so by writing to us.
Please see our contact details below. Please be aware that such requests could result in an inability to provide you with some or all our services.
You also have the right to data portability and to make a data subject access request.
Portability You may request that Stormport Professional Services Limited provide the personal data that we hold about you to another data controller in a structured, commonly used and machine-readable format.
Access You may request to be told whether personal data about you is being processed by Stormport Professional Services Limited. If your personal data is being processed, you are entitled to receive a response from us that provides you with a description of that personal data, the purpose for which it is processed, the recipients or category of recipients to whom that data is disclosed, the source of the personal data, and information about its retention and storage. A copy of the personal data that is undergoing processing shall be provided to you.
To make such requests, it is advisable to do so in writing and to address this communication to Stormport Professional Services Limited, Unit 59 Lancaster Way Business Park, Ely, Cambridgeshire, CB6 3NW. You can also email us info@stormport.co.uk
Where does Stormport Professional Services Limited store your personal data?
Stormport Professional Services Limited has put in place appropriate technical and organisational measures to prevent accidental loss, damage or destruction of your personal data, and to protect your personal data against unauthorised, or unlawful use or theft.
Changes to our Privacy Policy
If in the future we make any changes to our privacy policy, the latest version of our privacy policy will be made available via our website.
For our customers
What personal data does Stormport Professional Services Limited collect and process about you?
To distribute electricity to you, Stormport will process personal data about its customers, such as your full name, postal address, e-mail address, and landline and/or mobile phone numbers.
How does Stormport Professional Services Limited collect this personal data?
Information that you give to us this is the personal data that you provide to us, for example by filling in forms on our website (www.stormport.co.uk) or by corresponding with us by phone, e-mail, post, social media or otherwise.
This personal data would relate to notifications of any planned interruption to your service for the performance of maintenance works, storm warnings, complaints about damage to an electrical cable, or any other communications relating to the distribution of electricity to you.
Information that we receive from other sources this is the personal data that we receive about you from others, such as from your electricity supplier. We work closely with the distribution network operators to provide and maintain your electrical connection. We also cooperate with and report to government agencies and regulatory bodies, such as the Office of Gas and Electricity Markets (Ofgem), to ensure that we are meeting our statutory obligations and providing an acceptable level of service to you and all our customers.
Information we collect from you when visiting our website, like most websites, our website uses cookies to distinguish you from other users. These are small text files stored in your web browser, which can identify you (or your device) when visiting our website. This helps us to check on the effectiveness of your experience and devise ways to improve our website to improve its content, search functions, and make it more user friendly.
Information that we may collect from your visit includes your device’s Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times, and length of visits to certain pages.
For what purposes does Stormport Professional Services Limited collect and use your personal data?
Stormport Professional Services Limited processes the personal data held about you in the following ways:
- to manage your application for a connection of your premises to an electrical distribution network and, once made, to manage the continuation of that connection
- to manage applications for an enhanced capacity of supply or any change to your existing connection
- to manage applications for disconnection from our electrical distribution network
- to respond to interruptions in the electricity supply to premises that you occupy
- to provide you with updates and alerts, such as the estimated time for the restoration of your electricity supply following an interruption in supply (For example, in the event of a power cut due to bad weather.)
- to advise you in advance of planned interruptions to your electrical supply (For example, when we need to perform maintenance relating to our cables.)
- to monitor our work and maintain our records
- to administer and improve our website and other communications with you
- to enable compliance with statutory and legal obligations
- to respond to any complaint that you might make
- to contact you in an emergency
- to answer general enquiries that you may make
Stormport Professional Services Limited will not process your personal data to pass it to a third party for that party’s or any other party’s purposes, to sell it to a third party.
To fulfill our statutory obligation to provide and maintain our customers with a supply of electricity, it may be necessary for Stormport Professional Services Limited to share your personal data with others, including:
- your chosen electricity supplier
- our third-party business partners, suppliers, and subcontractors, and any of the third parties listed above which also provide us personal data
- government agencies and independent regulatory bodies
and as might be required by law, including compliance with any court order or legal obligation.
If Stormport Professional Services Limited (or substantially all its assets) were to be acquired by or merged with a third party, the personal data held by us about our customers would be included amongst the assets transferred or shared. If we were to sell or buy any business or assets, we may disclose personal data held by us to the prospective seller or buyer under strict confidentiality terms.
When entering into any agreements that involve the sharing or disclosure of personal data, Stormport Professional Services Limited requires that these third parties comply with our data protection and information security policies or have substantially similar policies of their own in place.
For our suppliers
What personal data does Stormport Professional Services Limited collect and process about you?
To work effectively with you, Stormport will process personal data about its suppliers, such as a point of sales contact name, postal address, e-mail address, and landline and/or mobile phone numbers.
How does Stormport Professional Services Limited collect this personal data?
Information that you give to us this is the personal data that you provide to us, for example by filling in forms when applying to become a preferred supplier of Stormport Professional Services Limited. This data enables us to maintain strong honest relationships with our suppliers and supports a payment structure to meet agreed terms.
For our employees
What personal data does Stormport Professional Services Limited collect and process about you?
As an employer, Stormport holds and processes information about its employees for employment purposes enabling us to run the business and manage our relationship with our employees effectively, lawfully and appropriately. This information is used during the recruitment process, whilst working with us, at the time when their employment ends and after leaving us, so we can support each employment contract.
How does Stormport Professional Services Limited collect this personal data?
The information we hold will have been provided by you, by your manager, or in some cases, external sources, such as referees.
Stormport will not pass on employee’s data to any Third-Party Companies unless we should be obliged to do so to fulfill legal obligations or to adhere to the contractual obligations we hold with our key clients.
Where necessary, we may keep information relating to your health, which could include reasons for absence and GP reports and notes. This information will be used to comply with our health and safety and occupational health obligations to you as an employee – to consider how your health affects your ability to do your job and whether any adjustments to your job might be appropriate. We will also need this data to administer and manage statutory and company sick pay.
Where we process special categories of information relating to your racial or ethnic origin, political opinions, religious and philosophical beliefs, biometric data or sexual orientation, we will always obtain your explicit consent to those activities unless this is not required by law or the information is required to protect your health in an emergency.
Cookies
What is a Cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.
The use of Cookies and Beacons
We use cookies and web beacons (‘Website Navigational Information’) to collect information as you navigate the company’s websites. Website Navigational Information includes standard information from your web browser, such as browser type and browser language; your Internet Protocol (“IP”) address; and the actions you take on the company’s websites, such as the web pages viewed and the links clicked.
This information is used to make websites work more efficiently, as well as to provide business and marketing information to the owners of the site, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and
prevent security threats and abuse. If used alone, cookies and web beacons do not personally identify you.
How do we use Cookies?
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example, if on a previous visit you went to our blog pages, we might find this out from your cookie and highlight similar stories on your second and subsequent visits.
Third Party Cookies
Please note that during your visits to our website you may notice some cookies that are not related to directly to us. When you visit a page with content embedded from YouTube, or one which has a “Share” button, you may be presented with cookies from these websites. We have no control of these cookies and you should check the third-party websites for more information about these.
Do not want us to use Cookies?
We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this site, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
For further clarification regarding this privacy policy please contact Stormport using the methods provided within this document.
Master copy signed by:– Steve James Managing Director
This document is reviewed annually.
Any Legislation mentioned within this document is accessible via the link within the Legislation Register L1001.